General Terms and Conditions (GTC)
These General Terms and Conditions apply to all guest accommodation contracts concluded between Hotel Carl von Clausewitz and third parties (guests).
The acceptance of a reservation made by a guest constitutes the agreement of an accommodation contract. This agreement, comprising the reservation of rooms, is binding to both parties to the contract. Reservations for rooms that have not yet been paid for are valid until 18:00 hrs of the day of arrival. Guests are not entitled to accommodation in a particular room. The hotel reserves the right to re-let reserved rooms following expiry of the reservation period. The hotel will provide guests with a binding booking or reservation number and, upon request, a written booking confirmation. Restrictions as minimum length of stay, deposit and other conditions may apply to specific dates.
Once a room has been booked, it must not be resold, sublet and/ or passed on. In particular, rooms and/ or room quotas must not be passed on to third parties at prices above the actual room prices. Neither does Hotel Carl von Clausewitz give any permission for the transfer or sale of the claim towards Hotel Carl von Clausewitz. If such instances occur, Hotel Carl von Clausewitz shall be entitled to cancel the booking, especially if the guest who has effected the transfer or sale has given the third party false details about the type of booking or about the payment. Moreover, Hotel Carl von Clausewitz expressly does not permit the hotel room to be used for any purposes other than accommodation.
3. Guaranteed reservations, cancellation periods
A reservation is guaranteed following provision of a valid credit card number and has not been cancelled before 18:00 hrs on the day of arrival. If a guest fails to make an appearance (no show), he will be charged the full amount due for the reserved rooms minus any recovered expenditures. Bookings made through quota contracts or reservations for more than five rooms per night are subject to the cancellation periods and other regulations agreed in these contracts. For bookings during events, a cancellation period of 14 days before arrival (18:00 o’clock) applies. Bookings can be cancelled upon provision of the reservation number.
4. Advance payment of room charge
The price for a booking must be paid in advance and at the latest upon arrival at the hotel.
5. Taxes / Fees / Other charges
Applicable rates are total gross rates including all taxes, fees and other charges. In case of changes of tax or fee rates as well as the charge of new or additional taxes and fees – that are unknown to the parties at this time – Hotel Carl von Clausewitz reserves the right to adjust the named rates and prices accordingly.
6. Means of payment/ provision of services on credit
The hotel accepts payments in cash (local currency only) by EC or credit card (Visa, MasterCard, Diners and American Express). The Hotel does not provide any services on credit.
7. Occupancy times for reserved rooms
Reserved rooms are available to the guest from 3 pm on the day of arrival to 11 am on the check-out date.
8. Liability of Hotel Carl von Clausewitz
Hotel Carl von Clausewitz accepts liability for any injury to life, limb or health where this is within its own responsibility. Furthermore, Hotel Carl von Clausewitz also accepts liability for other damage, caused by violations of contractually typical duties where such breaches have been committed by Hotel Carl von Clausewitz either wilfully or through gross negligence. Violations of duties by Hotel Carl von Clausewitz include those committed by its legal representatives, employees or agents. Unless otherwise specified in these GTCs, Hotel Carl von Clausewitz does not accept any further-reaching damage claims.
In the event of faults or defects in the performance of Hotel Carl von Clausewitz, Hotel Carl von Clausewitz shall remedy the relevant situation upon receiving an immediate complaint from guests. The guest shall do everything that can be reasonably expected to help remove the fault and to keep potential damage as low as possible. Also, the guest shall report to Hotel Carl von Clausewitz in good time any potential circumstance that may lead to exceptionally high damage. Hotel Carl von Clausewitz accepts liability for items brought to the hotel within the parameters of the legal provisions (see German Civil Code, BGB, sections 701ff.). However, liability is limited to 100 times the room price (from EUR 600 to a maximum of EUR 3,500) and limited to EUR 800 for cash, securities and valuables. The claim shall lapse if the guest fails to report a given loss, destruction or damage of the relevant item to Hotel Carl von Clausewitz as soon as he/she has gained knowledge of the same (BGB section 703). Any unlimited liability is subject to the relevant statutory provisions.
If the guest is given a parking slot in the hotel car park, whether for free or against a charge, then this shall not constitute a safekeeping agreement. Hotel Carl von Clausewitz is under no obligation to provide surveillance. Hotel Carl von Clausewitz is liable for all damage specified under the provisions of paragraph 1. The guests must re-port damage without delay and must report any apparent damage before leaving the parking facility. Hotel Carl von Clausewitz accepts no liability for damage caused by other tenants or by any other third parties.
9. Food and drinks
It is prohibited to consume food and drinks obtained from outside the hotel inside the hotel’s public areas. Breakfast may only be taken within the designated public areas (bar, lounge). Guests are prohibited from removing any of the items offered as part of their breakfast and taking them with them. The preparation of food in the hotel’s rooms is prohibited.
10. Non-smoking inside the Hotel
Hotel Carl von Clausewitz is a non-smoking hotel. Smoking in both the hotel’s public areas as well as guest rooms is therefore prohibited. The hotel shall be entitled to demand that guests reimburse any associated special cleaning costs, as well as loss of earnings arising from an inability to re-let a room, in the event of non-compliance. The hotel hereby expressly reserves the right to deduct these costs to the amount of at least EUR 50.00 from a guest’s credit card deposited for security.
Pets are subject to the approval of Hotel Carl von Clausewitz. Any guests wanting to bring a pet must announce their intention in advance. If Hotel Carl von Clausewitz accepts the pet, it does so on the proviso that it is kept under the continuous supervision of the guest, that it is free from disease and that it does not pose any other risks to other guests or the hotel staff. A pet must not be taken to the Hotel Carl von Clausewitz breakfast room or bar. A fee of EUR 5.00 is payable per pet per night. Guests are not permitted to have more than one pet per room. However, this does not apply to guide dogs for the blind, the deaf or persons with other disabilities. Such persons are permitted to bring their dogs free of charge and at any time.
12. Group reservations
Reservations of eleven rooms or more must be guaranteed by advance payment. In this respect, the separate terms and conditions of each hotel also apply.
13. Final provisions
Changes and amendments to the agreements or to the general terms and conditions must be made with facsimile or electronic signature. Any unilateral changes or amendments by the guest are ineffective. Provided that the contractual party of Hotel Carl von Clausewitz is a business person, a legal entity under public law or a separate estate under public law, the parties agree that the place of jurisdiction for any disputes between them, arising from their contractual relationship, shall be Burg.